Help centre

You'll get a written confirmation with the operator name, meeting point, time and a voucher. If you haven't received it within two hours, call us — don't wait.

Yes. Enter the traveller's name and add your own contact details so we reach you, not them, if something changes.

On safari products, yes, unless the listing states otherwise. Fees are the largest single cost on most safaris, so we don't hide them.

Reply to your confirmation email or call the number on your voucher. Each product shows its own cancellation window — free cancellation on most day trips up to 24 hours before.

You get a full refund or a rebooking, your choice. If the cancellation happens while you're already travelling, we arrange the alternative before we discuss the money.

Balloon flights and water activities are cancelled by operators for safety and fully refunded. Game drives run in rain; we won't refund for weather alone.

Call the 24-hour number on your voucher immediately rather than waiting or arranging your own transport. We can usually resolve it within minutes and will cover a taxi if we can't.

Tell us as soon as you know. Where the operator allows it we'll move you to a later departure at no cost.

Call the 24-hour line. We'll coordinate with your insurer and the nearest facility, and stay on the line until you're with someone who can help.

Visa, Mastercard, Amex, mobile money and bank transfer. Corporate accounts can be invoiced monthly on approved credit terms.

Day trips are charged at booking. Multi-day trips take a deposit at confirmation with the balance due before departure, per the terms on your quote.